Privacy Policy
Last Updated: August 21, 2026
At Clips Serenity Spa, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book our services.
📌 Quick Summary: We collect only the information you provide to book appointments. We use it to serve you better and never share your data with third parties for marketing purposes.
Information We Collect
When you book an appointment or interact with our website, we may collect:
- Personal Identification Information: Name, phone number, email address.
- Appointment Details: Service selected, preferred staff, date and time preferences.
- Special Requests: Any allergies, preferences, or special instructions you provide.
- Website Usage Data: Anonymous analytics data to help us improve your experience.
How We Use Your Information
We use the information we collect to:
- Process and confirm your appointment bookings.
- Contact you regarding your appointments (confirmation, reminders, changes).
- Improve our services and customer experience.
- Respond to your inquiries and provide customer support.
- Send you promotional offers (only with your explicit consent).
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in operating our website and conducting our business (e.g., SMS providers for appointment reminders).
- Legal Requirements: We may disclose your information if required by law or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- Secure servers and encrypted data transmission (SSL).
- Regular security assessments and updates.
- Access controls limiting who can view customer data.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand how you interact with our site. You can control cookie preferences in your browser settings.
Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (subject to legal obligations).
- Withdraw consent for marketing communications.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Phone: 0720 990 117
- Email: serenityspa@gmail.com
- Location: Kawangware, Opposite KBS, Nairobi, Kenya